Privacy Policy

Effective Date: 24 June 2025

1. Introduction

Fife Roofers (trading as P. Nelson Roofing Ltd) (“we”, “us”, “our”) prioritises your privacy and complies with UK GDPR. This policy explains how we collect, use, store, and share personal data when you visit our website or request a quote.
 

2. Data Controller

P. Nelson Roofing Ltd
196 Station Road, Thornton, Kirkcaldy, Fife, KY1 4DP
Phone: 07767 258345 · Email: pnelsonroofing@live.co.uk
 

3. Data We Collect

• Quote form info: Name, email, telephone, address, and service requirements via site form roofersfife.co.uk

• Communications: Details shared during email or phone discussions about roofing needs

• Website analytics: IP address, device/browser data, pages viewed—tracked using essential and performance cookies; no advertising/profiling cookies
   

4. How We Use Your Data

We process data to:

• Provide quotes and schedule roofing services (repairs, installations, gutters, conservatory roofs) 

• Communicate updates, confirmations, or follow-up advice

• Improve our website using anonymised analytics

• Meet legal and financial record-keeping obligations

5. Legal Basis

Processing is based on:

• Contractual necessity – to provide roofing services

• Legitimate interests – to enhance operations and user experience

• Consent – for follow-ups, subject to opt-in

• Legal obligations – statutory record keeping

6. Data Sharing

We do not sell or rent data. It may be shared with:

• Service providers (e.g. website host, email systems) acting as processors

• Authorities or regulators, if required by law

7. Cookies & Tracking

• Essential cookies for form functionality and browsing

• Performance cookies (e.g. Google Analytics) for site usage insights
  No advertising or profiling cookies are used
   

8. Data Retention

• Form enquiries and quotes: retained up to 7 years for financial/audit compliance

• Usage data: session logs deleted after 24 months; anonymised analytics retained as needed

9. Your Rights

Under UK GDPR, you can:

• Access or correct your data

• Request deletion or restrict processing

• Withdraw consent for follow-ups

• Obtain data portability
  Contact us via email or phone to exercise your rights. You may lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure hosting, and access restrictions. While robust, no system can guarantee total security.

11. International Transfers

All personal data is retained and processed within the UK—no international transfers occur.

12. Updates

We may revise this policy. The “Effective Date” will be updated to reflect the latest version.